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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Fees may relate to: | advice to patientsAMA recommendationsDepartment of Veterans' Affairsinsurance medical reportsMedicare (hospital, medical)other items sold to patients (e.g. immunisations, dressings)other services provided by the clinic provision of copies of medical filesprovision of legal and other reportsprovision of repeat prescriptionsrefund onlyscheduled feesservices provided to Divisions of General Practiceservices with no fee structuresTransport Accident Commissionworkers compensation |
Entitlements and rebates may relate to: | Department of Veteran's Affairs Medicareprivate health funds (level of cover, restrictions)Transport Accident Commissionworkers compensation |
Medical appointments may include: | blocklimited blocksequential |
Systems may include: | software-based accounting and appointment systemsprint-based accounting and appointment systems |
Procedures for referral may include: | checking for 'acceptable evidence' (e.g. name of referring doctor, address or service provider number of the referring doctor)checking that the referral is valid (e.g. length of time stated in the referral has not been exceeded)entering patient details into computer systemfiling patient notesmaintaining patient informationrecording information word processing |
Policies and procedures may include: | abiding by state/territory and federal legislationaccessing and updating filesbank reconciliations and preparing banking documentationcorrespondence formatend of session, end of day, end of week, end of month and end of year proceduresfollowing instructionsinformation specific to the enterprisemanagement of provider numbers for doctorsmanaging particular Medicare problems (e.g. lost cards, newborns, foreign national, new card numbers, patients separating from family cards)office practice manualRACGP Code of Practice for the Management of Health Information in General PracticeRACGP Entry Standards for General Practices recording informationsecurity, confidentiality and privacy procedures |
Procedures for billing may include: | additional informationattachmentsclaimsdates and namesDepartment of Veteran's Affairs items of servicedescriptions of servicesexplanatory notesformsHealth Care cardshospitalitem numbers of serviceslevels of fees medical certificatesMedicare item numbersMedicare provider numbersname of service providerpatient detailspayment options referralsservices that are consultation items, and those that are procedural items treatment vouchersvouchersworkers compensation |
Account type may include | bulk billingprivate |
Appropriate account and billing documentation may include: | accountsenterprise's templates (e.g. for accounts, accompanying reports)formsinvoicesreceiptsreports statementsvouchers |
Designated person or organisation may include: | Australian Medical AssociationDepartment of Veteran's Affairs guardianHealth Insurance CommissionpatientTransport Accident Commissionworkers compensation organisations |
Legislation may relate to: | consentduty of care equal opportunitymalpracticenegligenceoccupational health and safety (OHS)privacyrelevant state/territory and commonwealth Acts workers compensation |
Account processing procedures may relate to: | additional informationattachmentsclaimsdates and namesdebt collectiondescriptions of servicesexplanatory notesformsHealth Care cardsitem numbers of services levels of feesmedical certificatesMedicare item numbersMedicare provider numbersname of hospitalname of service provideroverdue accountspatient detailspayment optionsreceiptsreconciliation of claims and paymentsreferralsvouchersworkers compensation |
Storing procedures may relate to: | date orderperiod of storagestorage conditions |
Financial records may relate to: | computerised billing softwarecredits and debit amountsdaily/weekly summaries/reportsgeneral ledgerMedclaims (electronic billing of Medicare)overdue accountsoverdue debtors list/reportpayment historypayments receivedreceipt bookstatementsstatisticstypes of payments and related documentation/reports (e.g. credit card payments, EFTPOS) |